DELIVERING 5 STAR CUSTOMER SERVICE EXPERIENCE 2.0

Date : 29 October 2018 - 30 October 2018
Venue : Armada Hotel PJ

Industry :
General

Description :

Every time you offer your service or products to another person, you become a customer service representative and that person is now your customer. Anyone involved in business or organisation therefore needs to know the principals of effective customer service skills.

Knowing how to deal with customers in difficult situations, how to response to their requests or concerns or simply providing a positive and memorable experience for your clients helps you and your company to rise above the competition.

Customer service is a skill which can be learned and mastered through practice and persistence. During this workshop we introduce delegates to the core principles of customer services. By employing these values and adopting the correct attitude, delegates will be able to handle the vast majority of customer interactions with ease no matter how unusual or complicated they are.

Key benefits of attending

• Apply the essential principles of customer services to anyone who wants   your ‘output’

• Ask effective questions from customers to get results

• Use empathy to maintain rapport with customers

• Professionally respond to a customer’s demands & requests while   maintaining rapport

• Sequence your sentences effectively to get maximum results

• Handle phone conversations professionally

• Read and interpret body language signals and use them to enhance your   communication skills

• Defuse uncomfortable interactions with customers and professionally   respond to any problems as they arise

 

 



Standard Rate
RM1,680.00 per person





FOR FURTHER INFORMATION, PLEASE CONTACT ASIA EXECUTIVE PROGRAMS SDN. BHD.
  603-2202 2086 or 2201 9091/92/93/95