Program Overview

 

Unlock your team's full potential with this dynamic 2-day workshop designed to transform how you tackle challenges and collaborate across departments. From understanding the root of a problem to confidently generating and selecting innovative solutions, participants will engage in hands-on activities that sharpen critical thinking and creative problem-solving skills. Through guided modules, you'll explore tools like brainstorming, fishbone diagrams, and SWOT analysis, while learning how to define problems clearly, assess risks, and plan effective solutions.

But it doesn't stop at problem solving—this workshop also empowers participants to navigate conflicts constructively and foster stronger collaboration. With engaging exercises on conflict resolution styles and aligning individual and shared goals, participants will leave with practical strategies to drive results and build synergy. Whether you're aiming for smoother interdepartmental communication or sharper decision-making, this experience will energize your team and equip them with the mindset and methods for lasting impact.

 

Key Benefits of Attending Problem Solving and Decision-Making Skills:

• Recognise problems and understand the creative problem solving process
• Identify types of information to investigate and key questions to ask
• Write solid problem statements that clearly underlines the problem
• Successfully utilise idea generating tools, such as fishbone diagram, brainstorming,
• Developing a criterion to assess the solution to meet the needs and wants while considering the cost and benefits associated with each solution
• Perform final analysis or paired comparison analysis in selecting the optimal solution
• Analyse risk systematically and formulate responses
• Identifying tasks necessary to implement and monitor the progress of the solution
• Conduct post solution implementation checks to celebrate successes and identify improvement
• Understand the five main styles of conflict resolution
• Building positive energy and goodwill through common benefit

 

 

Day 1

Module 1: Getting Started (0.5 hours)

Objective: Understand the objectives of the workshop to create an initial framework of the entire workshop

• Workshop Objectives
• Action Plans

 

Module 2: The Problem Solving Method (1 hour)

Objective: Recognise problems and understand the creative problem solving process

• What is a Problem?
• EXERCISE: What is a Problem?
• What is Creative Problem Solving?
• EXERCISE: What is Creative Problem Solving?
• What are the Steps for Creative Problem Solving Process?
• EXERCISE: What are the Steps in the Creative Problem Solving Process?

 

Module 3: Gathering Information (1 hour)

Objective: Identify types of information to investigate and key questions to ask

• Understanding Types of Information
• EXERCISE: Understanding Types of Information
• Identifying Key Questions
• EXERCISE: Identifying Key Questions

 

Module 4: Problem Definition (2 hours)

Objective: Write solid problem statements that clearly underlines the problem

• Defining the Problem
• Defining Present State and Desired States
• EXERCISE: Defining the Present State and the Desired State
• Analyzing the Problem
• EXERCISE: Analyzing the Problem
• Writing the Problem Statement
• EXERCISE: Writing the Problem Statement

 

Module 5 Getting Prepared to Brainstorming (1 hour)

Objective: Identifying, removing mental blocks within the team to stimulate creativity in the generation of solutions

• Identifying Mental Blocks
• Removing Mental Blocks
• EXERCISE: Identify and Remove Mental Blocks

• Stimulating Creativity
• EXERCISE: Stimulating Creativity

Module 6: Generating Solutions (1.5 hours)

Objective: Successfully utilise idea generating tools, such as fishbone diagram, brainstorming, brainwriting

• Creating a Cause-and-Effect Diagram 
• EXERCISE: Creating a Cause-and-Effect Diagram
• Brainstorming Rules (Key to Success)
• Basic Brainstorming
• EXERCISE: Brainstorming Basics

 

DAY 2

 

Module 7: Analyzing Solutions (1.5 hours)

Objective: Developing a criterion to assess the solution to meet the needs and wants while considering the cost and benefits associated with each solution

• Developing Criteria
• EXERCISE: Developing Criteria
• Analyzing Wants and Needs
• EXERCISE: Analyzing Wants and Needs

 

Module 8: Selecting a Solution (1.5 hours)

Objective: Perform final analysis or paired comparison analysis in selecting the optimal solution

• Final Analysis
• EXERCISE: Final Analysis
• Analyzing Potential Problems
• EXERCISE: Analyzing Potential Problems

 

Module 9: Risk Management (0.5 hours)

Objective: Analyse risk systematically and formulate responses

• Types of Risks
• SWOT
• EXERCISE: SWOT Analysis

 

Module 10: Planning Your Next Steps (0.5 hours)

Objective: Identifying tasks and resources necessary to implement and monitor the progress of the solution

• Identifying Tasks
• EXERCISE: Identifying Tasks

 

Module 11: Lessons Learned (0.5 hours)

Objective: Conduct post solution implementation checks to celebrate successes and identify improvement

• Planning the Follow-Up Meeting
• EXERCISE: Planning the Follow-Up Meeting
• Identifying Improvements

 

Module 12: Effective Conflict Resolution Styles (1.5 hours)

Objective: Understand the five main styles of conflict resolution

• Collaborating
• Collaborating (Exercise)
• Competing
• Competing (Exercise)
• Compromising  
• Compromising (Exercise)
• Accommodating  
• Accommodating (Exercise)
• Avoiding  
• Avoiding (Exercise)

 

Module 13: Focusing on Individual and Shared Needs (1 hour)

Objective: Building positive energy and goodwill through common benefit

• Identify Common Ground  
• Identify Common Ground (Exercise)
• Strengthen Your Partnership  
• Strengthen Your Partnership (Exercise)