INTRODUCTION

The function of the HR Department is to initiate, organise and manage employees at the strategic level to make best use of their skills and motivate them to contribute to the profit of the organisation; through the respective line departments.

At the same time the HR Department has to manage its own HR employees 

In order to do this, an organisation needs to set a proper system and administer it well so that employees derive satisfaction from work. 

Some of them are legal procedures. Others are systems procedures 

 This programme focuses on the core aspects of HRM functions in an organization carried out on a day-to day basis as per the laws of Malaysia

New employees to the HR function / department will benefit greatly as this programme gives an overview of the HR function and how it fits into the organisation’s management system

Delivered by: This programme is delivered by a trainer with real work experience 

OBJECTIVES OF THIS PROGRAMME

The main objective is to provide an overview of the day-to-day operations of the HR function for HR personnel.  

As a participant, you will learn the following:

1. How to write effective job descriptions and job specifications; determine head-count  numbers (HR Planning); conduct interviews and select right employees 
2. How to identify training needs (TNA) in an organization and carry out training; and an onboarding programme
3. How to conduct a performance appraisal; plan career development; and manage employees’ probation
4. How to carry out Job Evaluation (JE); administer the legal and the common optional benefits
5. How to manage termination issues such as resignations, retrenchment and disciplinary action including a Domestic Inquiry (DI)

COURSE CONTENT

1) Introduction  

• What is HR Management?
• Roles of the HR Specialist and Generalist
• Roles of Non-HR managers in HRM roles
• Human Resource Management functions

2) Drafting Job Descriptions & Specifications

• Role of JD and JS
• Who drafts JD/JS?
• Role of HRM
• Content of JD/JS

3) Manpower Planning

• What is human resource planning?
• Organisation Chart of the HR Department
• Determining head count numbers

4) Recruitment, Tests & Selection

• Methods of recruitment
• Types of questions for job interviews 
• Types of employment selection tests
• Post interview process

5) Training & Coaching

• Training Needs Analysis (TNA)
• Training methods & Coaching
• Judging training effectiveness

6) Orientation /Onboarding

• Who conducts orientation?
• Content of orientation
• Method of orientation 

7) Performance Appraisal & Management

• The 4 Perspectives of the Balanced Scorecard
• Setting KPIs
• Conducting the appraisal interview: do’s and don’ts
• Performance Improvement Plans (PIP)

8) Career development

• Job rotation
• Promotions
• Transfers
• Job enrichment / enlargement

9) Job Evaluation (JE) for Designing Salary Scales

• Purpose of job evaluation
• How to design a salary scale
• Points Method of JE

10) Administration of Malaysian Legal Benefits (Employment Laws 1955, 2004, 2005)

• Overtime rates: weekdays, rest day, public Holidays
• Types of leave entitlement: Annual leave: sick leave, maternity, paternity leave

• Optional benefits: prolonged illness leave, compassionate leave

11) Probationers

• Probationary notice of termination
• Processes to terminate a probationer
• Extension of probationary period

12) Discipline Management / Dismissal in Malaysia

• Grievance Procedure
• Managing discipline
• Handling major and minor misconduct
• Conducting a Domestic Inquiry 

13) Resignation / Termination Issues in Malaysia

• Notice of resignation
• Calculation of salary for short-notice / incomplete month
• Legal Retrenchment benefits